Cgt99 FAQ — All Your Questions Answered Here

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and a reset OTP will be sent to you. Use that code to set a new password. The entire process takes under 2 minutes. Password reset links are typically valid for 15 minutes.

No. Under cgt99's policy, each person may only hold one account. Creating multiple accounts may result in all accounts being suspended and bonuses forfeited. If you run into any issues, contact support — they'll be happy to help.

Entering the wrong password repeatedly may temporarily lock your account. If this happens, wait 30 minutes or contact cgt99's live chat support. If the lock is due to suspicious activity, identity verification may be required. The support team resolves these issues quickly.

cgt99 supports the most popular payment methods in Bangladesh:

• BKash — Instant Deposits
• Nagad — Fast & Reliable
• Rocket — Easy Mobile Banking
• Bank Transfer — For Large Amounts
• Cryptocurrency — USDT and select alternatives

Deposits via all methods are generally credited to your account instantly.

Withdrawals from cgt99 are generally processed within 1 to 24 hours. Mobile banking options (bKash, Nagad) are the fastest — most transactions complete within 1–3 hours. Bank transfers may take 1–2 business days. Completing your KYC verification beforehand will speed up the process.

The minimum deposit on cgt99 is generally BDT 500. Maximum limits vary by payment method and account level. VIP members enjoy higher limits. For exact figures, check the payments section or contact the support team.

First, wait a moment and refresh the page. If the issue persists, contact cgt99's live chat support with a screenshot of your payment and the transaction ID. The support team will verify it manually and resolve the issue within 30 minutes.

New members at cgt99 receive a 100% Welcome Bonus on their first deposit. That means if you deposit BDT 1000, you get an extra BDT 1000 in bonus funds. Free spins and other welcome package benefits are also included. See the promotions page for full terms and wagering requirements.

For most bonuses, winnings can be withdrawn after meeting the wagering requirements. For example, with a 10x wagering requirement on a BDT 1,000 bonus, you need to place BDT 10,000 in bets before withdrawing your winnings. Terms vary by bonus, so read the conditions carefully before claiming any offer.

Simply log in to cgt99 every day and a daily bonus is automatically credited to your account. The longer your consecutive login streak, the bigger the bonus. A special reward is unlocked after 7 days in a row. Missing a day resets your streak.

cgt99's Live Casino section lets you play with real dealers. Popular games include:

• Baccarat — Most Popular
• Roulette — Multiple Variants
• Blackjack — A Game of Skill
• Tejpata — Favorite Among Bangladeshi Players
• Dragon Tiger

Enjoy a real casino experience from home with HD-quality live streaming.

cgt99's Sports section covers over 30 sports. The most popular include cricket (IPL, BPL, T20 World Cup), football (FIFA, EPL, La Liga), tennis, kabaddi, basketball, and e-sports. In live betting, odds update in real time as the action unfolds.

If you lose connection during a game on cgt99, your game automatically pauses. Once you reconnect, you can pick up right where you left off with no loss of funds. For live games, if the time limit expires during a disconnection, the system automatically makes a neutral decision. Contact support if you have any concerns.

To download the official cgt99 app, visit our download page. Separate versions are available for Android and iOS. Do not download the cgt99 app from third-party sites or unknown links — doing so poses a security risk.

To install the cgt99 APK on Android, go to Settings and enable "Unknown Sources" or "Install Unknown Apps." Then open the downloaded APK file and proceed with the installation. Once done, it's a good idea to turn off "Unknown Sources" again for your security. If you still run into issues, check your device's available storage.

Yes, the cgt99 app gives you access to everything on the website — Live Casino, Sports Betting, Bingo, deposits, withdrawals, and bonuses. The app also offers push notifications, face unlock, and faster loading, which are not available on the website.

KYC (Know Your Customer) verification secures your account and helps prevent fraud. It is mandatory for large withdrawals. Required documents:

• National ID Card (NID) or Passport
• Recent Selfie
• Proof of Address (if required)

Verification is usually completed within 24 hours.

Go to Profile Settings and open the "Security" section. Enable the 2FA option there. Choose either Google Authenticator or SMS — whichever you prefer. Once 2FA is active, you'll need an extra code each time you log in, which keeps your account significantly more secure. It is strongly recommended to keep 2FA enabled at all times.

Yes. cgt99 uses SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. For more details, please read our Privacy Policy page.